We will accept defective merchandise that was purchased from Hobbytech for refund or exchange under the following conditions: Merchandise must be returened within 7 days of arrival. The merchandise must be in new and unused condition and in its original package, and in resalable condition. For merchandise that is not defective, you will be charged a 20% re-stocking fee. You must include a note with the reason for return or exchange or we will not process your return. Defective merchandise will be replaced/repaired or refunded at our discretion.
Warranty period for all products is 30 days unless otherwise stated.
A defective item is an item that arrives undamaged in shipping, but unable to function properly. The item must not have any visible damage and must clearly be from manufacturing issues.
Any item that was opened and played with and was in working condition out of the box is NOT considered a defect.
Product(s) MUST be returned to us for replacement, no matter the cost or condition of the product.
Shipping charges are not refunded. You will be responsible for the return shipping fees incurred to send the item(s) back to us, the charges for sending the repaired/replaced product(s) back to you for qualified warranty will be paid by Hobbytech